Home2 Suites By Hilton Big Bear Lake

A very cozy and comfortable hotel with attentive staff and a great atmosphere. Overall, we were very happy with our stay

Pros: We really enjoyed this hotel. The staff were polite, attentive, and always ready to help with any requests bringing extra towels, trash bags, or anything else we needed. The atmosphere was very cozy and warm, with a true winter, forest-like vibe. We loved the idea of roasting marshmallows the hotel provides special kits, which was such a nice and thoughtful touch, especially for families. The room was clean, spacious, and very comfortable. The location is excellent everything is within walking distance: cafés, restaurants, and shops. Breakfasts were tasty and nicely organized.

Cons: There were a few minor issues with the jacuzzi. The first time we submitted a request, a technician came and fixed it. But the second time, when the jacuzzi stopped working again, we left a request around 8 p.m. (the pool is open until 10 p.m.), and unfortunately no one came to fix the problem. Also, the breakfasts were the same every day (from Monday to Friday): cheese omelet, patties, and potatoes. We didn’t need a big variety, but it would have been nice if at least one item changed occasionally (for example, patties replaced with bacon or sausages).

We had the best introduction to Big Bear Mountain staying in this fantastic hotel and would love to come back one day.

Pros: Very welcoming in every way. Complimentary coffee and tea and hot chocolate available in lobby and at night there were s’more kits ready to make in the courtyard fire pits. The rooms are large and comfortable, huge bed and tv and separate lounge area. The kitchen setup is very good with microwave, large refrigerator/freezer and sandwich press. Bathroom is fully stocked with body wash, shampoo, conditioner and body lotion. The complimentary buffet breakfast was simple but delicious with hot options of omelettes, sausage, potatoes or oatmeal, cereals and waffles which you made yourself. The location to the Summit is so close that we were able to just walk up each day to ski. The free Mountain transit bus is available within a short walk as well. The Spa and pool were also a lovely place to end the day.

Cons: Absolutely nothing.

Family Travel Review

Pros: The staff were friendly, and the hotel's location was great. The parking lot was spacious, and best of all, the kids loved the s'mores kits provided. These small events are truly touching.

Cons: The hotel is right next to the road, so I could hear traffic while I was sleeping. The soundproofing is poor. My child walked around on the hotel floor in socks, and it turned a little dark. I wiped it with a wet tissue, but it was still dark, which was surprising. I asked if the hotel had slippers, but they didn't, which was a bit disappointing.

Súper lindo y bien ubicado!

Pros: Muy bien ubicado! Un gran servicio del personal del hotel y muy buenas instalaciones

Cons: Que no tiene entrada peatonal por la Avenida principal

Très bon séjour, je recommande.

Pros: Hôtel neuf, propre et très bien équipé. On reviendra c’était super.

Cons: Rien.

Ótimo lugar para ficar em Big Bear.

Pros: Localização , tamanho do quarto, limpeza, piscina jacuzzi, café da manhã.

Cons: Gostamos de tudo.

Pros: The rooms were clean ,the manager was nice and helped me with an issue I had upon check in.They offer movie night ,smores by the fire .The beds were comfy ,you are able to cook small things as they provide a stove ,big bonus when you have kids .My kid loves swimming, there is an indoor pool and jacuzzi. Will definitely stay here on my next visit.

Cons: Not a deal breaker but the pool isn't heated.

Bonito todo, buena atención. Regresaremos

Pros: Muy bonito lugar, las fogatas, 🔥, instalaciones y personal muy atento.

Cons: Nada

Great place to stay with the family

Pros: We loved the pool and the friendliness of the staff--and the fact that you can text them when you needed something. The room was spacious and clean. The lobby encouraged a family-friendly environment. The outside fires for roasting Smores were a great touch.

Cons: The breakfast options were limited. Parking is expensive at $29/day. The pool could be warmer and have more and larger towels available.

Pros: Everything from room to breakfast was worth more the money we paid!!! Definitely coming back!!

Cons: The pool could be warmer enough that we won't shiver after 5 mins. Me and my 6 yrs old wanted to swim but it was colder than we expected.