Melanie
8/10
United States 🇺🇸
I'll come again but would love it if you could update a few facilities.
Pros: Nice welcoming staff Great location Beautiful building & interior
Cons: The bath/ shower plumbing in Rm 319 is dreadful. The knobs for the faucet barely funtions The coffee machine is awful. Almost impossible to boil water for tea without sputtering steam overflowing
Alexandre
9/10
Luxembourg 🇱🇺
Top notch hotel
Pros: The building itself is very elegant and refined. The rooms are spacious and well furnished. It is truely luxurious
Cons: The restaurant/breakfast area is in a remote part of the hotel and does not offer continental breakfast. Also the parking fees and services are a bit confusing which inclines you to use the valet service which can end up being more expensive.
Paul
9/10
Canada 🇨🇦
Spacious room, fancy lobby, nice pool.
Pros: Room is spacious. Lobby is clean and open. Pool was nice.
Cons: The extra parking fee, which was fine if you factor in the lower room price. But the surcharge for parking in-and-out was not cool.
Sally
8/10
United States 🇺🇸
An older facility which is well maintained.
Pros: Very nice reception upon arrival. Check in process is very easy. Staff are very willing to help. My bed was very comfy.
Cons: There was no printed information in my room as to hotel information, room service options, local services, and attractions. There is nowhere to park, so you must pay extra to have parking for your car and valet retrieval.
Olivia
9/10
United States 🇺🇸
This is our 4th or 5th trip. Great stay, good value and wonderful front desk!!!
Pros: Exceptional front desk staff. My was amazing and so helpful with everything, Location is great, rooms are clean and comfortable and there is a great fitness center.
James
10/10
United States 🇺🇸
Beautiful hotel in a great location
Pros: Perfect location, definitely will stay there again
Cons: The property was great. Beautiful location, very nice building
Edward
8/10
United States 🇺🇸
Love this hotel in the heart of Pasadena. Have stayed here many times since the early 1990's.
Pros: Room layout. Quiet. Temperature in room. Food is exceptional and staff terrific in indoor restaurant.
Cons: Comforter on bed is too heavy. Replace bath tub with shower that is easy to enter and exit without climbing over bathtub side.
Joan
10/10
United States 🇺🇸
Lovely, lovely hotel in a great location.
Pros: The staff! The restaurant and bar are lovely. Great service.
Cons: The room carpeting doesn’t feel great. Needs replacing.
Joseph
10/10
United States 🇺🇸
Great hotel and great staff - close to everything we needed to get to in Pasadena.
Pros: Excellent staff at the Westin. Everyone was friendly and helpful A special mention to Reginald who greeted guests every day in the lobby.
Cons: The pool was closed for maintenance- would have appreciated notice of that beforehand.